Terms and Conditions

1. Agreement
1.1 Please read these terms and conditions (“Terms and Conditions”) carefully before using the www.Goluxury.travel website (the “Website”) operated by Capricorn Travel Services Sdn Bhd. and the services offered by Capricorn Travel Services Sdn Bhd., its specified affiliated companies (collectively referred as “Goluxury.travel ”) or third-party operators (the “Operator”) through this Website (the “Services”). Any reference to “Users” in these Terms and Conditions includes (1) any person who accesses the Website and (2) persons on whose behalf you make a purchase of the Services.

2. Modifications
2.1 Goluxury.travel ’s Modifications
2.1.1 Goluxury.travel is entitled to change, amend or modify any part of these Terms and Conditions at its sole discretion, at any time without prior notice. Users are advised to check these Terms and Conditions periodically to keep abreast with the latest Terms and Conditions binding users of the Website. If Goluxury.travel changes, amends or modifies any of the Terms and Conditions, Goluxury.travel will announce the changes, amendments or modifications of the Terms and Conditions on this page and the date on which the Terms and Conditions were last updated will be highlighted at the bottom of this page.
2.1.2 Users shall be deemed to have accepted the updated Terms and Conditions should the Users continue using this Website after any such changes, amendments or modifications to the Terms Conditions. The Users are to stop using or accessing the Website and/or Services if the Users do not agree to comply with the updated Terms and Conditions. Users are solely responsible to regularly check this Website to ensure they are informed of any changes, amendments or modifications to the Terms and Conditions.
2.1.3 Moreover, any privacy policy adopted by Goluxury.travel from time to time (the “Privacy Policy”) and any additional terms applicable to the Services which may be made available from time to time on the page relating to such Services are hereby expressly incorporated by reference in these Terms and Conditions. In addition to these Terms and Conditions, Users shall be subject to the aforesaid Privacy Policy and additional terms relating to any Services used or purchased by the Users.

3. Access and Use of the Services
3.1 Ownership of Content
3.1.1 Goluxury.travel owns and operates this Website, the domain name, subdomains, application services (including but not limited to any mobile application services), features and contents offered from time to time by Goluxury.travel in connection therewith.
3.2 Provision and Accessibility of Services
3.2.1 Subject to these Terms and Conditions, Goluxury.travel may offer to provide the Services either on behalf of the Operators or by itself. For further details, please refer to the Website. Users agree that any Services selected by the Users on this Website are solely for its own use and benefit, and not for any third party. "Services" shall include, without limitation, the use of this Website and any Services offered on this Website by Goluxury.travel by itself or on behalf of the Operators. Goluxury.travel may modify, suspend or terminate any Services at any time, including but not limited to the accessibility to any content, feature or database. Goluxury.travel may also limit or impose conditions on certain Services or restrict access to the Services or any part thereof without prior notice or liability.
3.2.2 Goluxury.travel does not guarantee uninterrupted access to the Services and will not be liable to Users if the Services are inaccessible at any time or for any period for whatever reason. Users are responsible for making the necessary arrangements to ensure access to the Services and that all persons who access the Services via the Internet are aware of and comply with these Terms and Conditions including other applicable terms and conditions for the Services.
3.2.3 Goluxury.travel may revoke the right of any Users to link to this Website at its sole discretion at any time. Goluxury.travel may, at its sole discretion, require prior consent in writing before linking to this Website at any time.

4. Website and Content
4.1 Use of the Content
4.1.1 All content and materials displayed or used on this Website including text, video, audio, data, graphics, photographs, images, articles, illustrations and other copyright and/or other intellectual property (“Content”) shall be and remain exclusively the property of the Goluxury.travel . This Website, the Services and Content are provided exclusively for personal and non-commercial purposes and may only be used according to this Terms and Conditions.
4.1.2 Any access granted to this Website and/or the Content shall be non-exclusive and limited license, which is non-transferable, to use the Website in accordance with this Terms and Conditions. Goluxury.travel reserves the right to modify, remove or amend the substance, presentation or functionality of the Content or any part thereof from this Website, at any time, without prior notice to Users.
4.1.3 Users shall comply with all copyright notices, trademark rules, restrictions and information contained in this Website and the Content available on this Website, and shall not use, perform, copy, reproduce, alter, translate, publish, broadcast, upload, display, transmit, distribute, sell, license or otherwise exploit this Website or the Content for any purposes whatsoever, including third party submissions or other proprietary rights not owned by Users (except with the express prior consent in writing from the respective owners) or in any way that violates rights of any third party.
4.2 Liability for the Website and Content
4.2.1 Goluxury.travel does not guarantee the authenticity and accuracy of any content, materials or information provided by the Operators or other users on the Website or in connection with the Services. Goluxury.travel does not guarantee the identity of any other users with whom Users may interact with on this Website. Users shall access all Content on this Website at their own risk and Goluxury.travel shall not be liable for any damage or loss to any party resulting therefrom.
4.2.2 Goluxury.travel shall not be liable in any way for any Content, any errors or omissions in any Content, or any damage or loss arising from the use of or exposure to any Content accessed, transmitted, posted, emailed, or otherwise made available through this Website.

5. Intellectual Property Rights
5.1 Intellectual Property
5.1.1 Goluxury.travel owns or have licenses over all intellectual property rights subsisting in respect of this Website, the Services and the Content which, as compilations and/or collective works, are protected by copyright and other intellectual property rights under the applicable copyright laws, international conventions, and other intellectual property legislation.
5.1.2 Users undertake that they shall not alter, publish, transfer, sell, reproduce, create derivative works based on, perform, display, distribute, or in any way exploit this Website, the Content, the Services, software, or materials, in whole or in part.
5.1.3 Users further undertake that they shall only copy or download the Content including any items displayed on this Website or related to the Services exclusively for personal and non-commercial purposes, provided that all copyright and other notices contained in such Content are maintained.
5.1.4 Users shall not copy, keep or store any portion of any Content in any form, other than for personal and non-commercial use, without prior written permission from Goluxury.travel or the relevant copyright holder identified in the copyright notice.

6. User Submissions
6.1 Uploading of Information
6.2 Users agree that by providing materials, information or content on the Website or to Goluxury.travel and/or the Operators in connection with the Services (“User Submissions”):
(a) To Users hereby grant a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to Goluxury.travel and the Operators to use and fully exploit such User Submissions and all related intellectual property rights, in connection with operation of this Website, provision of the Services and Goluxury.travel 's business, including without limitation to the promotion and redistribution of the Services and derivative works or any part thereof through any media channels and in any media formats;
(b) Users hereby agree and authorize Goluxury.travel to use their personal data in accordance with the Privacy Policy in effect from time to time;
(c) Users hereby grant each user of this Website a non-exclusive license to access their User Submissions via this Website, and to use, change, reproduce, prepare derivative works of, distribute, perform and display such User Submissions as permissible through the functionality of this Website and under these Terms and Conditions;
(d) Users acknowledge and agree that Goluxury.travel reserves the right to modify, reformat, excerpt, translate, and create derivative works of any User Submissions received from the Users. For the avoidance of doubt, unless otherwise agreed in writing, the abovementioned license granted to Goluxury.travel does not affect Users ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions;
(e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and
(f) That Users shall be solely responsible for all the User Submissions publicly posted or privately transmitted through this Website and Goluxury.travel shall not be liable for any errors or omissions in any content.

7. Users Representations, Warranties and Undertakings
7.1 Use of this Website and the Services
7.1.1 Users represent, warrant and undertake to Goluxury.travel that they will not provide any User Submissions or otherwise use this Website or the Services in a manner that;
(a) Violates or infringes the intellectual property, proprietary, publicity or privacy rights, or any other rights of any third party;
(b) Breach any legislation, statute, ordinance or regulation;
(c) causes harm, or in any way objectionable, fraudulent, deceptive, abusive, harassing, tortious, libellous, defamatory, vulgar, or obscene;
(d) Involves sales and/or commercial activities without prior written consent from Goluxury.travel including advertising, contests, sweepstakes, barter, or pyramid schemes;
(e) Impersonates any person or entity including any employee or representative of Goluxury.travel
(f) Constitutes libel against any employee or representative of Goluxury.travel ; or
(g) Contains or exposes the Website to a virus, worm, trojan horse, time bomb, or other computer code, file, or program meant to cause damage and/or harm to the Website.
7.2 Deletion of User Submissions
7.2.1 Goluxury.travel is entitled, at any time, to delete any User Submissions from this Website for any reason or for no reason at all, including but not limited to, allegations or claims from authorities or third parties relating to such User Submission or concerns that Users may have breached any of the aforementioned representations, warranties or undertakings.
7.3 Responsibility for User Submissions
7.3.1 Users shall remain solely responsible for all User Submissions uploaded, posted, emailed, transmitted, or otherwise disseminated via this Website.
7.3.2 Users acknowledge and agree that they shall be solely responsible for their own User Submissions and the consequences of publishing or posting such User Submissions on this Website. Users represent, warrant and undertake to Goluxury.travel that:
(a) Users own or have the necessary rights, consents, licenses, permissions and/or releases to use and thereby authorize Goluxury.travel to use all copyright, trademark or other intellectual property or proprietary rights in and to any User Submission as contemplated by this Website and these Terms and Conditions; and;
(b) The use of the User Submissions by Goluxury.travel on or through this Website and/or the Services as well as publication, submission, posting, uploading, and transmission of the User Submission will not infringe, violate or misappropriate any copyright, trademark, trade secret, or other intellectual property, proprietary, privacy, publicity or moral rights of any third party or result in the breach of any applicable law, rule or regulation.
7.3.3 Users are liable for all of their activity when using this Website and/or the Services. Users further represent, warrant and undertake to Goluxury.travel that Users shall not:
(a) undertake any fraudulent, abusive, or otherwise illegal activity which may be grounds for revoking the Users right to access or use this Website and/or the Services; or ;
(b) sell or resell any products, services or reservation attained from or through this Website or Mobile Application;
(c) use this Website or Mobile Application for purposes other than non-commercial and non-competitive activity, or for the purpose of making fraudulent, speculative or false reservations or any bookings in anticipation of demand;
(d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation intended or designed to obtain private information including password or account from any other user of this Website; or
(e) engage in any kind of illegal activity that is expressly prohibited including but not limited to breach of the security of any computer network, cracking passwords or security encryption codes, transferring or storing illegal material (including material that may be considered threatening or obscene); or
(f) Run any form of auto-responder, mail list, listserv, "spam" or any processes that run or are activated while you are not logged to on this Website, or that otherwise adversely affect the proper operation of this Website or place an unreasonable load on this Website's infrastructure; or
(g) "crawl," "scrape," or "spider" any page of this Website using manual or automated software, devices, or other processes; or
(h) reverse engineer, decompile, or otherwise attempt to acquire the source code of this Website.
7.3.4 Users will be responsible for filing, reporting and withholding all taxes, duties and other governmental assessments associated with their activity while using this Website and/or the Services.

8. Reviews - Further correspondence - Rights to User Content
8.1 By completing a reservation/booking, Users agree to receive confirmation messages either as emails and/or app notifications as well as an invitation to complete our guest review form which Users will receive after completing an activity. It is optional to leave a review. For the avoidance of doubt, the confirmation and guest review emails are transactional and are separate from the marketing or newsletters mails, from which Users can unsubscribe. Goluxury.travel may upload the completed guest review onto the relevant activity page on the Goluxury.travel platform within 72 hours of the submission as opinion of the service (level) and quality of the Activity for (future) customers' reference. Users may only submit one review per activity booked.
8.2 Users grant the full, irrevocable, free, transferable, perpetual and rights to all submitted user content to Goluxury.travel when they post a review. Goluxury.travel has the absolute discretion to translate, amend, adjust, reject or remove reviews.
8.3 Users undertake to comply with these Guest Review Guidelines. In addition, Users represent and warrant that
8.3.1 they have the ownership and control of the user content posted or otherwise distributed, or otherwise have the legal right to post and distribute such content to or through the platform;
8.3.2 such user content is accurate and not false or misleading; and
8.3.3 there will no be violation of the Terms and Conditions by using and posting or transmitting such content does not breach the Terms and Conditions or any applicable laws and regulations and will not infringe on any rights of or cause injury to any person or entity.
8.4 Any review posted by Users shall not contain the following elements:-
I. Personal information of others such as names, email address or contact number;
II. Irrelevant information such as invitation, promotion or rewards;
III. Inappropriate content such as obscenities, profanity and promotion of unlawful conduct;
IV. Offensive content such as hate speech, defamation, violation of legal rights of others, abusive speech or harassment;
8.5 Users agree to grant Goluxury.travel the right to take legal action against any individual or entity who violates rights of the Users or Goluxury.travel in the content by violating the Terms and Conditions. User also understand that each user is solely liable for any user content provided or submitted to this Website.
8.6 Every content submitted to Goluxury.travel shall be non-confidential and Goluxury.travel is not obliged to treat the content as proprietary information. Goluxury.travel is entitled to use the content at its sole discretion and it is under no obligation to pay the Users for such content or for using them including but not limited to deleting, editing, rejecting, or refusing to post the content. For the avoidance of doubt, Goluxury.travel is under no obligation to attribute the Users as author of the content nor is it obliged to enforce such attribution by third parties.

09. Booking Confirmation, Tickets, Vouchers, Fees and Payment

10.1 Booking Confirmation
10.1.1 There are certain Services in this Website which are subject to instant confirmation. Whereas for other Services, the actual time required may differ and the timeline stated for confirmation is for reference purposes only.
10.2 Purchase and Use of the Vouchers
10.2.1 Users may purchase via this Website vouchers from Goluxury.travel for the Services (“Vouchers”) offered by the Operators in the various destinations. An email confirmation of the purchase containing a Voucher confirmation number (“Confirmation Number”) and a printable version of the Voucher will be sent to the Users subject to the policy of the relevant Operator.
10.2.2 To use the Voucher, Users must present in person such documents and/or information as may be required by the Operator (including the Confirmation Number and/or printed Voucher) at the designated meeting point and time. Failure to appear on time or to show the required documents or information will result in forfeiture of any refund available.
10.2.3 Users may also be required to provide an identification document bearing their photo before using their Voucher. Neither Goluxury.travel nor the Operator is responsible for lost, stolen or destroyed Vouchers or Confirmation Numbers. If the relevant Services to be provided are illegal, the Vouchers will be void. The Operator may refuse to accept the Voucher with no refunds if Users attempt to use a Voucher in an unlawful manner, for example, a minor going for wine tasting.
10.3 Terms of the Vouchers
10.3.1 Operators may apply different Terms and Conditions for each Voucher and Users will be informed of any restrictions such as a minimum age requirement at the time of purchase on the Website.
10.3.2 Vouchers represent admission tickets to one-time events ('Events'), valid only on the date(s) stated on the Voucher. No refunds will be granted except as expressly set forth therein if Users fail to use the Vouchers on or by the date(s) stated on such Vouchers.
10.4 Cancellation of Vouchers
10.4.1 The Voucher can be cancelled by contacting Goluxury.travel customer service within the cancelation period, which is stated at the time of purchase on the Website, to be eligible for a full refund to the credit card used to purchase such Voucher. Cancellation windows vary for each Voucher.
10.4.2 For the avoidance of doubt, the Vouchers correspond to the Services for the Events offered by the Operator, not Goluxury.travel ., The Operator is solely responsible for accepting or rejecting any Voucher purchased by Users in relation to all such Services.
10.4.3 If Users have any enquiries or complaints with regards to the Service received in connection with the Voucher, please directly contact the Operator. Except as expressly stated herein, all fees paid for Vouchers will not be refunded. Prices quoted for Vouchers are in the currency stated on the Website at the time prior to purchase.
10.4.4 If the Operator cancels an Event for which Users have purchased a Voucher, Goluxury.travel will notify Users as soon as reasonably practicable and provide a full refund to the credit card used to pay for such Voucher.
10.5 Required Assistance
10.5.1 Where Users are unable to use the Voucher due to the fault of the Operator or otherwise, please reach out to Goluxury.travel at help@Goluxury.travel , and Goluxury.travel will try to liaise with the Operator for an appropriate remedy.
10.6 Additional Charges
10.6.1 Goluxury.travel retains the right to impose fees or charges for any Services offered by Goluxury.travel and Users shall pay all applicable fees or charges, as described on this Website.
10.7 Modifications to Charges
10.7.1 Goluxury.travel has absolute discretion to change its price list for fees or charges at any time, with notice to Users, either by email or by posting on this Website. After such notification, the use, or continued use of the Services offered by Goluxury.travel shall be deemed to be acceptance of the new or revised fees or charges.
10.8 Goluxury.travel 's Rights and Obligations
10.8.1 Goluxury.travel is entitled, at its sole discretion, to reject and cancel reservations or purchases of any Services that are considered to be in violation of this policy.
10.8.2 Goluxury.travel intends to procure the best price available on the market for the Services offered by the Operators. Users acknowledge and agree that all taxes and additional fees payable for particular Services are expressly excluded in setting the best price.
10.8.3 Goluxury.travel cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
10.9 The above terms and conditions & return policies are applicable to all Users worldwide.

10. Privacy Policy
10.1 Privacy Policy.
10.1.1 Users are advised to review Goluxury.travel 's current Privacy Policy relating to the use of their personal data The Privacy Policy is hereby incorporated by reference to this Terms and Conditions. By accepting this Terms and Conditions, Users are deemed to accept and agree to be bound by the Privacy Policy.

11. Indemnity
11.1 Goluxury.travel 's Indemnification.
11.1.1 Users agree and undertake to indemnify and hold Goluxury.travel , our holding companies, subsidiaries, affiliates, officers, directors and employees harmless from, all liabilities, claims, demands, damages, settlements, costs and attorney's fees, made by any third party due to or arising out of their access and use of this Website, violation of this Terms and Conditions, or infringement of any intellectual property or other right of any individual or entity by the Users or any third party using their Goluxury.travel User ID.
11.2 Goluxury.travel 's Involvement
11.2.1 Goluxury.travel may, if it deems necessary, join in the defence of any claim or action and any negotiations for settlement. Users shall not agree to any settlement that may adversely affect Goluxury.travel 's rights or obligations except with Goluxury.travel 's prior written consent. Goluxury.travel retains the right, at its own cost and upon notice to the Users, to take over exclusive control and defence of any claim or action.

12. Disclaimers and Limitation of Liability
12.1 Parties' Relationship
12.1.1 Users acknowledge that Goluxury.travel has no special relationship with or fiduciary duty to the Users who access and use this Website and the Content. Users further acknowledge that Goluxury.travel has no control over, and no obligation to take any action regarding: (a) What content are accessed via this Website; (b) Which users can access this Website; (c) How the content affects the Users; (d) How Users may use or interpret the content; and (e) What actions Users may take after being exposed to the content.
12.2 Services and Comments
12.2.1 Users acknowledge and agree that the Operators may offer the Services and provide suggestions or recommendations on this Website. For the avoidance of doubt, Goluxury.travel does not represent or warrant that the descriptions of, suggestions or recommendations for the Services offered or purchased through this Website are accurate.
12.3 Exemption of Liability
12.3.1 Goluxury.travel , this Website, or any of Goluxury.travel 's holding companies, subsidiaries, affiliates, officers, directors and/or employees shall not be liable for any loss of profits or any consequential damages resulting from, based on, or arising out of: (a) Use of this Website, tools or Services provided in relation to the business we operate on this Website by the Users or any third party; or (b) These Terms and Conditions; or (c) Any violation of these Terms and Conditions by the Users or any third party; or (d) Any actual or attempted transaction or communication between users, in each case, even if Goluxury.travel have been advised of the possibility of such damages.
12.3.2 These limitations and exclusions apply regardless whether the damages arise from: (a) Breach of contract; or (b) Strict liability; or (c) Tort; or (d) Negligence ; or (e) Breach of warranty; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not barred by the applicable law.
12.3.3 This Website with all of its content, materials, information, software and functions, are provided on an "as is" basis. As far as permissible by applicable law, Goluxury.travel does not make any express or implied representations or warranties of any kind including without limitation to the content, materials, information and functions made accessible through this Website, for any Services or hypertext links to third parties, for any breach of security connected with the transmission of sensitive data via this Website, or for the Operator's ability, fitness for a particular purpose, non-infringement, or for uninterrupted or error-free use of the Services.
12.3.4 Users acknowledge and agree that their communications may be read or accessed by others and the transmission of data to and from this Website is not confidential. Users also acknowledge and agree that Goluxury.travel does not have any confidential, fiduciary, contractually implied or other relationship with the Users as a result of the Users posting communications and information to Goluxury.travel and on this Website, other than pursuant to these Terms and Conditions.
12.3.5 Users accept and agree that Goluxury.travel shall not be held responsible for the content provided by any Operator or third party and that Goluxury.travel is not a party to any transaction in respect of the Services provided by any Operator or third party. Goluxury.travel does not guarantee and has no control over the truth or accuracy of any listing or other content or the safety of any transaction, tours and/or activities provided by any Operator or third party on this Website.
12.4 Remedies
12.4.1 If Users disagree with any part of these Terms and Conditions, or are unhappy with this Website, or have any other complaint or claim with or against Goluxury.travel or another user of this Website with respect to these Terms and Conditions, their only and exclusive remedy against Goluxury.travel is to stop using this Website.

13. Interaction with Third Parties
13.1 Links to Third Party Websites
13.1.1 Links to third-party websites or services (“Third Party Websites”) which are not controlled or owned by Goluxury.travel , may be found on this Website or a Third Party Website may provide access to the Services, and these are in no way constitute a recommendation or endorsement by Goluxury.travel of such Third Party Websites or the products, advertising, information or other materials provided by those Third Party Websites.
13.1.2 Users shall access the Third Party Websites at their own risk. Users hereby represent and warrant that they have read and agreed to all applicable policies of any Third Party Websites regarding the use of the Services and in addition to Users' obligations under these Terms and Conditions, Users will observe those policies.
13.1.3 Goluxury.travel does not control and is not responsible for the content, accuracy, privacy policies, opinions or practices of any Third Party Websites. Further, Goluxury.travel is not responsible to monitor, censor, verify or edit the content of any Third Party Website. By using the Services, Users expressly agree and confirm that Goluxury.travel shall not be liable for Users' use of any Third Party Website.
13.1.4 Any interactions between the Users and organizations and/or individuals in connection with the Services (including the Operators), payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are exclusively between the Users and such organizations and/or individuals.
13.1.5 Should Users find it necessary or appropriate, Users should investigate any of these third parties before proceeding with any transaction, online or offline, with them.
13.2 Goluxury.travel 's Responsibility
13.2.1 Where any loss or damage of any sort arises as the result of any such dealings, Users agree that Goluxury.travel shall not be held responsible or liable. Goluxury.travel is under no obligation to intervene if a dispute arises between participants on this Website, or between Users and any third party. Where such dispute arises, Users hereby release Goluxury.travel , its holding companies, subsidiaries, directors, officers, employees, agents, and successors in rights from any claim, demand, and damage (actual and consequential) arising out of or in any way related to such disputes.

14. Fee & Booking Policy
14.1 As the vacation itinerary is always subject to change, Goluxury.travel is committed to assist Users with a flexible booking policy for all services on our platform. Our marketplace policies in respect of the fees, cancellations, amendments, and refunds, which we are entitled to amend at any time at our sole discretion, are stated below. Any material changes made to the policies will be notified to Users as appropriate under the circumstances. Nonetheless, it is Users' responsibility to regularly check for updates on the Websites.
14.2 Payment
14.2.1 Credit/debit cards are accepted on our Websites and Services.
14.3 Amendment Policy
14.3.1 Goluxury.travel undertake to assist in making changes to bookings subject to the terms and conditions stipulated for each service. After the amendment, booking value is subject to changes and Users shall forthwith make payment for the additional sum, if any. Any refund as a result of the amendment will be processed in accordance with the Refund Policy below.
14.3.2 Goluxury.travel has the absolute discretion and the full and unilateral power to decide on request for refunds based on the merits of such claim.
14.3.3 If the payment is in a different currency, then Goluxury.travel retains the right to use the proper exchange rate on the amount due.
14.4 Cancellation and Refund Policy
14.4.1 Refund is available only to registered users on the official goluxury,travel Platforms.
Read Goluxury.travel ’s Refund policies:
1. Goluxury.travel ’s refund service is available for customers who have registered on Goluxury.travel ’s branded website Goluxury.travel , Goluxury.travel Mobile Application on IOS and Android, and vendor website partner.Goluxury.travel .
2. Your refund payment will be credited to your account based on each payment channel and your bank's return and refund policy. As long as your refund is approved by Goluxury.travel , we will immediately process your refund.
3. All refund requests will be processed within (30) days from the date of submission.
4. Goluxury.travel will send you an acknowledgment notice upon successful receipt of your refund request.
5. For all cancellations and refunds arising from any amendment or cancellation of booking or further assistance, please provide the following four details and send your requests via, Customer Service Email: help@Goluxury.travel or Customer Service Hotline: +60102898676 or Facebook and Instagram: @ Go Luxury Travel
Refund Requester Details Required:
1. Booking Number
2. Name as per IC/passport
3. Mobile number
4. Email address that you used when making payment
5. Official proof of payment
14.4.2 What does Goluxury Refund?
Each vendor has a different refund policy due to the different services provided. Before you make any payment, please do agree with the terms and conditions before checking out.

Some policies include:
Refunds will be made based on the payment channel used.
Refund will be transferred in the form of online store credits.
Products and Services are non-refundable and exchangeable for cash.
Products that are on promotion or sale items are not refundable.

14.4.3 For any queries about our policies, please refer to our FAQ section or email us at help@goluxury.travel
14.4.4 In case of force majeure, no penalty shall be payable by the Customers. Force majeure shall mean in this context: any reason not reasonably foreseeable or beyond the reasonable control of the customers, including without limitation, natural disaster, severe weather, hostilities, political unrest, terrorism attack, strike, pestilence, last-minute changes to the timetable of (public) transportation by its operator, technical problems of transportation, industrial action, change in official travel advise resulting in a warning by a government (or NGO such as WHO) against making the intended travel, or any other general situation beyond the control and responsibility of the customers that prevents access to the Local Services, provided that proper evidences of such event are submitted by the customers. Where occurrence of a force majeure event is disputed, Goluxury.travel shall have the absolute discretion to decide on the matter.

15. Termination
15.1 Termination by Goluxury.travel
15.1.1 As long as Users continue to use this Websites or the Services, these Terms and Conditions shall remain in full force and effect. Goluxury.travel has the absolute discretion to suspend or terminate any membership or access to the Services at any time without notice, which may cause destruction and forfeiture of all information connected with such membership. If Users violate any of these Terms and Conditions, Goluxury.travel has the absolute discretion to immediately suspend or terminate any and all Services and access to this Website, without prior notice or liability.
15.2 Effects of Termination
15.2.1 Upon termination of the Goluxury.travel Account, Users will no longer have the right to use the Services or access this Website and its Content. Provisions of these Terms and Conditions such as ownership provisions, warranty disclaimers, and limitations of liability which should survive termination by their nature, shall survive termination.
15.2.2 Where the termination is the result of Users' breach, Goluxury.travel retains the right to revoke any outstanding Vouchers purchased by Users before the said termination, with no refund or liability.

16. Passports, Visas & Insurances
16.1 Users Responsibilities
16.1.1 All passengers, regardless of nationality and destination, are responsible to check the up-to-date entry requirements of the country they are visiting for with the respective consulate.
16.1.2 Users are advised to verify the health and visa requirements, which are subject to changes without notice, with the appropriate consulate before departure.

17. Governing Law
17.1 These Terms and Conditions shall be governed by the laws of Malaysia. Users agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

18. Product Listing
18.1 The seller shall be solely responsible for the Listing on the website of Goluxury.travel and the seller warrants that:
I. Seller has ownership of and the right to sell products listed online in Malaysia.
II. The products comply with all applicable laws and regulations in Malaysia.
III. The products strictly conform to the specifications, descriptions, drawings, performance, and other criteria referred to/or provided on the Website by the seller.
IV. The information provided by the seller on the Website are not misleading.
V. The seller provides competitive pricing on the listed products.
VI. The seller will not include any illegal or offensive content on the Website.
18.2 Notwithstanding the foregoing, sellers may not list or sell any products on Goluxury.travel that are:
I. Harmful cosmetics and items without authorisation from the Bureau of Food and Drug (BFAD).
II. Firearms or any dangerous weapons.
III. Pornography.
IV. Goods that were imported illegally.
V. Stolen goods.
VI. Black-market items.
VII. Illegal goods.

19. Order Limitations
19.1 Goluxury.travel is entitled to reject any order of any quantities placed for the products without providing any reason and Goluxury.travel will generally attempt to notify Users via the email address provided when placing the order.
19.2 Goluxury.travel reserves the right to reject any order placed, or reduce or cancel quantities purchased per order, per person, or per household. These restrictions apply to all and any product(s) orders made by the same Goluxury.travel user account, the same credit card, and using the same billing and/or shipping address. Goluxury.travel will attempt to contact the customers via the email and/or billing address provided at the time the order was placed about any changes made to an order.
19.3 Goluxury.travel reserves the right to bar or restrict sales to re-sellers or dealers.

20. Miscellaneous
20.1 Severability
20.1.1 Any term, condition, stipulation, provision, warranty or representation in these Terms and Conditions which is illegal, void, prohibited or unenforceable shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability, without invalidating the remaining provisions hereof, and such illegality, voidness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other term, condition, stipulation, provision, warranty or representation herein contained.
20.2 Assignment
20.2.1 These Terms and Conditions are not assignable, transferable or sub-licensable by Users without prior written consent from Goluxury.travel . Goluxury.travel may assign, transfer, or delegate these Terms and Conditions and its rights and obligations hereunder without prior notice to Users.
20.2.2 The Terms and Conditions have been drafted in the English language and shall be so construed. Any translation of the Terms and Conditions is for reference purposes only. Where any inconsistency between the English language version and a translated version exists, the former shall always prevail.
20.2.3 Capricorn Travel Services Sdn Bhd. is a private limited liability company incorporated under the laws of the Malaysia.

21. Contact
21.1 Please contact Goluxury.travel at help@goluxury.travel to report any breach or violations of or for any queries regarding these Terms and Conditions or the Service
Last Updated: 18 October 2023