Privacy & Anti-Corruption Policy
In line with data protection principles and provisions under applicable laws, Capricorn Travel Services Sdn Bhd ('Goluxury.travel, 'we', 'us', 'our') are committed to the protection and respect of Users personal data and privacy.
Scope of Terms
Collection of Information
We may collect Personal Information provided by Users while using or accessing the Goluxury.travel Platform including information about how and when Users access the Goluxury.travel Platform, or when Users sign up for a user account ('User Account') or book for any intended Services or when Users are using the Services. Users acknowledge and agree that they are providing their Personal Information to Goluxury.travel voluntarily and if Users choose not to provide their Personal Information, Goluxury.travel might not be able to offer/provide certain services such as creating a user account or making reservations.
1) Opening User Account
When Users sign up for a User Account or change any information of their User Account, we may collect their Personal Information, including but not limited to their name, email address, telephone number, username and password.
2) Accessing Goluxury.travel Platform or the Services:
(a) When accessing the Goluxury.travel Platform (even without a User Account or logging in), making reservations for any intended Services or using the Services, Goluxury.travel may gather and process certain information (which may contain Personal Information from Users or non-personally identifiable information but nevertheless linked to their Personal Information) including without limitation to those set out below: (a) Details of usage of the Goluxury.travel Platform including traffic data, length of user sessions and location data;
(b) Responses to surveys conducted by Goluxury.travel and feedback on the Services and newsletters which we may publish, distribute or circulate;
(c) Information automatically gathered via the Goluxury.travel Platform and stored in Goluxury.travel server or the server of any third party service provider, including the log-in name and password for the User Account, device information (including unique device identifier), computers Internet Protocol (IP) address, browser type, browser information, pages visited, and previous or subsequent sites visited; and
(d) Copies of correspondence either via e-mail, instant or personal messaging or otherwise, between Users and Goluxury.travel, as well as between Users and the Operators.
3) Opening User Account
Storage of Information
When the Personal Information is no longer required for the abovementioned purposes, the data will either be deleted or anonymised or, if this is not possible (for example, because the Personal Information has been stored in backup archives), then the data will be securely stored.
If Goluxury.travel intend to utilise the Personal Information for trend analysis or other analytical purposes, we will endeavour to anonymise or aggregate the data.
We will implement strict procedures and security features once we have received Users information, to prevent unauthorised access. For the avoidance of doubt, Goluxury.travel does not give any undertaking, representation, or warranty that the Personal Information provided to us will be secure at all times, and to the extent Goluxury.travel has fulfilled its obligations, shall Goluxury.travel shall not be responsible under any circumstances for any damages, losses, costs and expenses arising from unauthorised use or access to such Personal Information.
All payment transactions will be encrypted using online encryption technology including transactions carried out by any third-party payment processing services provider elected by us. Users are reminded that they are responsible for keeping their password confidential and not to share their password with any third party.
Usage of Information
The Personal Information collected from Users are processed to the extent necessary for the provisions of services and performance of Goluxury.travel contractual obligations. Other Personal Information collected will be used for direct marketing purposes and to improve the services.
For example, the Personal Information and other data collected via the Goluxury.travel Platform or when purchasing the Services may be used to create a User Account, to constantly improve the Goluxury.travel Platform and the Services, and to contact Users in relation to the Services. The Personal Information or such other data may also help improve customer support, achieve quicker purchase requests and provide timely notice of special offers and new Services.
Goluxury.travel may contact Users from time to time for feedback on your use of the Goluxury.travel Platform, or to offer special promotions or savings to Users, where Users have given consent to receive such communications. Users may simply opt-out from receiving notices of special savings or promotions by replying to us through the hyperlink provided in these notices.
Disclosure of Information
Goluxury.travel may share and disclose the Personal Information and other data collected via the Goluxury.travel Platform to third parties, which may be located outside Malaysia, and the circumstances under which they are disclosed may include:-
1) To successfully complete bookings or otherwise apply the Terms and Conditions, Personal Information may be shared with Operators or other third parties service providers acting on our behalf.
2) For visitors who have made reservations for any of the Services or intend to make one, to the relevant Operator in connection with such Services.
3) For an Operator, to any visitor in connection with the Services offered by such Operator.
4) To third-party service providers (including Google Analytics) employed to provide certain services on our behalf such as marketing, market research, web hosting services, data analysis and other customer services.
5) Disclosure pursuant to any order of court or requests by any governmental authority to the extent required by any applicable law to make such disclosure.
6) For the purpose of a corporate transaction within the Goluxury.travel group of companies, acquisition, sale, merger, or other corporate reorganization or restructuring of our corporation.
7) For the purpose of protecting our rights and property.
8) In any other case, to any third parties with prior written consent from Users which Users can withdraw at any time.
Goluxury.travel may also share with relevant third parties such as advertisers aggregate or anonymous information that does not contain any Personal Information or any personally identifiable information. Notwithstanding, these third parties may obtain information about the Users from other sources, which if combined with our aggregate information, may be personally identifiable to such Users.
The Personal Information may be transmitted outside of Malaysia, for any of the abovementioned purposes. Goluxury.travel will take reasonable steps to ensure appropriate protections of the Personal Information if they are transferred to a country without adequate safeguards,. Such safeguards may consist of standard contractual clauses and/or any other appropriate cross-border transfer mechanisms.
Users may at any time view, correct or delete their Personal Information through the goluxury.travel Platform user portal, under “My Account” setting or by emailing email@example.com.
Users may request to limit processing of their Personal Information or object to such processing, subject to any mandatory applicable law, by sending their request or objection via email to firstname.lastname@example.org. A copy of the information collected by goluxury.travel about Users will be provided to such Users upon request by email to email@example.com.
To submit a complaint regarding the processing of Personal Information, please contact us through the contact details stated below.
Upon receipt of the requests mentioned above, goluxury.travel may check the identity of the applicant to ensure that he/she is entitled to make such request.
Last Updated: 18th October 2023