This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Great pools, great service, two excellent restaurants - but you should make reservations BEFORE you arrive.Mares rest. But that didn't bother us too much. Luz greeted us and knew our names. THE RESORT. To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts. Really? They are very big on your safety. Taxes and fees that are shown are estimates only. Free concierge call: 1-844-785-8575. Bed was very comfortable. Phoenix to Ixtapa flight time is 3 hrs 5 min Come find the 5-star Mexico vacation of your dreams at Cala de Mar Resort & Spa Ixtapa, where getting away from it all reveals a bounty of unsurpassed beauty. Anyone have any insight on why the name changed. Not only is the scenery gorgeous, but the hotel itself matches the area’s beauty. This is disappointing and potentially concerning. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We hope you'll join the conversation by posting to an open topic or starting a new one. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. That being said, we loved this luxury hotel. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Immagine di Cala de Mar Resort & Spa Ixtapa, Ixtapa/Zihuatanejo: Capella Ixtapa - Guarda i 3.289 video e foto amatoriali dei membri di Tripadvisor su Cala de Mar Resort & Spa Ixtapa. This post has been removed at the author's request. Capella Ixtapa So this is my review for my last vacation of the year (2015). ?Service was generally a bit too inattentive, as well. Am amazed that none of the reviews picked up on these issues.When you aspire to be a high-end hotel, it's all about the details. 8. My husband brought the plate to another server and they apologized and finally brought me the right order and it was very delicious. Contact Capella Itxtapa through Great Small Hotels, an exclusive selection of boutique hotels and small luxury hotels all over the world. After one week her are my highs and lows for Capella.It is an absolute beautiful propiety and it is really a lovers retreat, it is not a family oriented hotel and you really have to know what you are getting.There is no beach but the view is outstanding, it has two pools and on high season you are really in danger on not getting any benches to get a tan or relax, service is good and attitude from the staff is great but they are far away from their competition (St Regis, Four Seasons or One&Only) food is good but over price, and for a reason I don't understand the menus are in us dollars, don't ask me why but this should not be permitted by the Mexican ministry of tourism.The rooms are it's mean feature, every suite has a small pool and a beautiful balcony to enjoy the Pacific Ocean and the rooms are nice, clean, with a great bathroom and dressing and a minibar with free sodas and beers for your enjoyment.Internet is awful and they really have to improve their service, TV channels and TV size are shameful and there's a funicular to access the different floors which is really a calvary when the temperature is high and it breaks a lot.So there it is, mixed feelings cause it could clearly be a top hotel but it gets short on the effort, not on the same level as their competitors but if they correct some points they can be in the same league.Would I be back? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had suite #57. This is the version of our website addressed to speakers of English in the United States. The very best among Ixtapa resorts. Capella Ixtapa was voted most romantic hotel in the world for good reason. Cala de Mar Resort & Spa Ixtapa: Beautiful, peaceful and yummy food! This happened twice. Love the tempura shrimp taco. I just checked, and Cala de Mar Resort & Spa is now under their banner and available. The author may repost if desired.Posts on the Tripadvisor forums may be edited for a short period of time. - See 853 traveler reviews, 1,214 candid photos, and great deals for Cala de Mar Resort & Spa Ixtapa at Tripadvisor. I don't think that I would worry, the reviews are still tip of the top! Add to shortlist; Map & Location; Check Availability. Lots and lots of space and shelves, nooks and crannies, a fabulous bathroom and views all over the place. Best rates with expertise on personalized trip planning. Review tags are currently only available for English language reviews. Breakfasts are wonderful( they were free on our AMEX reservations - so we ate breakfast late and never had lunch, we took the Sunset cruise on the catarramaran Picante. Please see our partners for more details. Great place for young or old lovers. They have no beach, and theres nothing for kids to do. Literally built into the side of a cliff atop the ocean, this resort effortlessly blends sleek, modern amenities, accommodations and festivities with pristine natural surroundings. The Capella Ixtapa Resort lies along Mexico’s Pacific Coast, about 100 miles north of Acapulco. La struttura risale al 2008. Somewhat confused and indifferent check-in2. There is a fan in there. He has a very long name but he goes by "Sal" for short. Rang room service several times one afternoon, and no answer. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. :), Appreciated guest:Thank you for taking the time to post such a wonderful and detailed review of your visit to Capella Ixtapa. Capella Ixtapa Built into the side of a cliff overlooking the Pacific Ocean, Capella Ixtapa is a luxurious resort hotel with 59 rooms, all suites with ocean-facing views. One drawback of the hotel is that the beach is not swimmable. Afternoon snack of guacamole and chips and beer are served daily and delivered to us either at the pool or in our room. Cala de Mar Resort & Spa Ixtapa features a flat-screen TV and free WiFi in every guest room. Cala de Mar Resort & Spa Ixtapa is ranked by U.S. News as one of the Best Hotels in Mexico for 2020. And the Market restaurant - outdoors, overlooking the ocean - you pick out your own fish from their beautiful selection, they cook it individually for you with a variety of preparation options. They have no beach, and theres nothing for kids to do. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Yes, I know, it's a "1%er problem" to have, but that's the expectation from a frequent traveler when one stays at a place like this....The good:1. We have a reservation next year and I'm a little worried now. We arrived at 7:15pm and both places were visibly empty. https://www.tripadvisor.com/ShowUserReviews-g153445-d1209463-r537753847-Cala_de_Mar_Resort_Spa_Ixtapa-Ixtapa_Zihuatanejo_Pacific_Coast.html. It was alot of fun and beautiful views from the water. You are treated like royalty here. - indoor, air conditioned, elegant, excellent food. We were disappointed that we didn't get to eat at The Seafood Market. more. Much had been written about the chips, guacamole, and coronas delivered to the rooms every day. I knew I still had the wrong dish so I asked for the menu to look at what I ordered. We would to love to see you again at Capella Ixtapa and have the pleasure to assist you again.Sincerely,Capella Ixtapa. After been awarded one of the best resorts in Mexico I decided to bring my family to this beautiful destination, Ixtapa is only a 45 minutes flight from Mexico city and it is in the … I will be sharing your comments with the team as we continue on our mission to deliver memorable service consistently. Oh no! Please tour our image gallery to learn more about the experience that awaits. Have to say, though, that my massage therapist, Angelique, was fantastic!We brought all of these issues to the attention of our "personal assistant" (we never ran into "hotel management" on any of the five days we were on the property: the hotel seemed completely devoid of any management; would have happily discussed these issues with them), but no solution or resolution AT ALL to make amends was offered. Our room was always kept clean and spacious. Check-in was a breeze and then she took us on a tour of the hotel and of our room. In the morning, we would munch on the complimentary pastries and drink coffee, which was offered in the library. By the way that the GM gets back to the reviews, I would say a post there, or an email to them could calm your fears quickly. The food was much more varied and a far better value. 59 rooms from $285 per night “A luxury property perched cliffside with spectacular sea views. And don't forget to book room 37! I will look into each of these items personally in order to take immediate corrective actions.Thank you once again for sharing your comments, I do hope that these situations will not deter you from visiting our resort in the future and thereby giving us the opportunity to restore your confidence in the ultimate hospitality our resort is well-known for.We would to love to see you again at Capella Ixtapa and have the pleasure to serve you again.Sincerely,David Merryman, Capella Ixtapa So this is my review for my last vacation of the year (2015). I am so pleased to learn that so many aspects of the property from the view to the service, to our special amenities created such a positive impression. Hotel Capella Ixtapa Resort & Spa, Ixtapa: trova le migliori offerte e prenota subito su Hotelsclick.com. Not only did he offer us an umbrella, but he offered to stand in the rain and wait for the funicular to come down (Funicular is similar to an elevator and sometimes it comes down really slow). Upon arrival, we were greeted by friendly staff. Sincerely,David MerrymanGeneral Manager. My husband and I decided to visit Capella Ixtapa from a friend's recommendation and we were not disappointed. Would expect more from a $100 one-way ride. 13. Prendile finché ci sono! Very warm and friendly staff (thank you, Andres Campos, our Personal Assistant, who went above and beyond the call of duty in helping us with a medical emergency, and Felix, at the Terrace Bar, as well)The details (missed):1. I had ordered a mahi mahi (I can't recall the exact name of the dish), but they brought me a shredded pork taco and when I asked the server if it was fish, he said it was. Horst Schulze, who founded Capella Hotel Group in 2002, has sold the company to Singapore’s Kwee family, with whom he has had a relationship with since his Ritz-Carlton days and created a 2006 joint venture to expand the group in Asia through Capella Hotel Group Asia. Get answers to your questions about Ixtapa, Hotels with Complimentary Breakfast in Ixtapa, Hotels near Ixtapa Zihuatanejo By Luis De La Maza, Hotels near Xihuacan Museum and Archeological Site, Hotels near ETC - Excelencia en Turismo y Convenciones, http://www.tripadvisor.com/help/how_to_edit_your_posts, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Toronto to Zihuatanejo Air Canada cancelled for season, US to require Covid testing for travelers, Westjet cuts ZIH, HUX and MZT from their schedule, PCR testing information for entering Canada from ZIH, USA's Travel ALERT to Mexico...NOT a travel warning, Ocean water temperature around Thanksgiving, Sunscape Resorts take over the Dorado Pacifico. We had suite #57. That being said, we loved this luxury hotel. more. 5. Airport is about a 30 minute drive to the hotel. Zihuatanejo (Paseo Playa Linda), Mexico. They offered a price fixe menu, which was fine, but we preferred eating outside on the terraced restaurant. We recommend this room specifically because the pool has a good exposure to the sky, whereas some of the pools look kind of recessed beneath the palapa eaves, and thereby shaded.A Mares Restaurant is really lovely. So I told the server that it was not fish, and he brought me another dish with fish, but it was not mahi mahi. They were all good. Ok, I get not having reservations, but at a resort that aspires to be high-end, you figure out a way to accommodate - "we can give you this table but need it back by 8pm" for example.4. Inconsistent. Purtroppo, il pesce, uno (proprio sopra la spiaggia) è chiuso in estate, in modo che limita un po' le opzioni. This hotel ranked among the top 100 Hotels & Resorts in the World. Beautiful setting2. Membership is free, points accrue on bookings though them, and they seem to have the lowest price for (ta && ta.queueForLoad ? We took a taxi to the hotel from the airport. Once the edit period has expired, authors may update their posts by removing and reposting them. Check Availability. Horst Schulze sells Capella Hotels to Singapore family Kwee. Ci sono tre ristoranti all'interno dell'hotel. They delivered complimentary guacamole, chips, salsa and beer each evening around 5:00. We spent our days at the pool and most of the time we had the pool to ourselves. All guest rooms offer views of the ocean from the private balcony. IXTAPA, MEXICO – Capella Ixtapa, which formally welcomes its first guests today, marks the North American debut of the growing Capella Hotels and Resorts brand. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us.I will be sharing your comments with the team as we continue on our mission to deliver memorable experiences.We hope to have the opportunity to welcoming you back in the near future. - Page You're best up high and in a corner. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Is it safe to travel from the United States. Click for more luxury collection from Luxuria. Gerencia-Capella, Gerente at Cala de Mar Resort & Spa Ixtapa, responded to this review. CAPELLA CURATES At the heart of the Capella philosophy is our visionary curation of culture and experience. We are working diligently on making improvement with the guest experience. UV or Spray Tanning Services at Zoom Tan (Up to 51% Off) Zoom Tan. Both restaurants are excellent. 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capella ixtapa sold 2021