General Terms and Conditions

  • Cancellation
  • In the event of cancellation after settlement of deposit and/ or full payment, a written notice is required to avoid any misunderstandings. The following cancellation charges (per person basis) will apply:
  • After confirmation                        :  10% of package price / Case by case basis
  • Less than 30 days to departure  :  35% of package price / Case by case basis
  • Within 20 days from departure :  50% of package price / Case by case basis
  • Within a week from departure   :  100% of package price / Case by case basis

 

  • Unused Services
  • After commencement of event / travel, no refund, in part or in full, will be given for services included in the program which are partially or totally not utilized.

 

  • Items Not Included in The Tour
  • Items not included in the tour are excess baggage charges, telephone calls, beverages, wine, laundry, tips and gratuities to porters, guide and driver and all items of purely personal nature unless specified otherwise.

 

  • Responsibilities
  • Capricorn Travel Services and/ or its associated agent/s act merely as agents to other principals who supply services for the tour/tickets/travel products. As such, Capricorn Travel Services and/or its associated agent/s shall not be held liable for any delay, change, omission or cancellation of service or any loss, damage or injury suffered by tour member as a result of negligent or deliberate act/s of any person, employee, agent, servant or representative outside of its direct employment or any unforeseen occurrences beyond its control including all factors that tantamount to and deemed as Acts of God.
  • By purchasing and accepting our services, it is deemed that the customer/ traveler fully accept the conditions, terms and tariffs, which are set by the individual suppliers for the exchange of their services. Capricorn Travel Services and/or its associated agent/s further reserves the right to demand, postpone or cancel any or all parts of the program/ tour arrangements under unfavorable conditions. Should a tour or an arrangement be canceled, equitable refund shall be made to each customer/ traveler but the refund sum shall not exceed the original amount paid for the event/ package due to certain cancellation charges by the principal/s